How can we help?

They sold you the licence, so your purchase, your portal and your support all sit with them. They can usually fix things within minutes.

• Renew your licence when it runs out
• Move it to another TV, box or phone
• Replace a code you no longer want someone else to use
• Correct or change the portal address on your device

Their name, phone number or website is on the receipt or message they sent you when you bought. We hold no record of a sale we did not make and cannot act on a licence we did not issue, so going to them is the fastest route.