Start by telling us where your licence came from. It decides who can sort things out fastest, and saves you waiting on the wrong inbox.
Replies by email, usually within one working day21-day free trial on every new deviceInstall help in our setup guide
Please contact your reseller
They sold you the licence, so your purchase, your portal and your support all sit with them. They can usually fix things within minutes.
Renew your licence when it runs out
Move it to another TV, box or phone
Replace a code you no longer want someone else to use
Correct or change the portal address on your device
Their name, phone number or website is on the receipt or message they sent you when you bought. We hold no record of a sale we did not make and cannot act on a licence we did not issue, so going to them is the fastest route.