Reseller access required
This is a customer account, so it cannot open the reseller panel. Reseller accounts are separate and are created by TellyFox. Go to my account.
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Your business at a glance
Welcome
Home
Your business at a glance. Click any number to open those customers; every tool is one click away in the menu.
What do you want to do?
Needs your attention
Licences ending in the next 7 days (renew them before the customer's TV stops), portal changes a customer's app still has not picked up after a day (their device is probably off, or the app closed), and problem reports you have not opened yet.
Customers
Everyone on one of your codes. Search by name, phone, email, MAC or the activation code you sold: the code finds the customer even after they move to a new device or change their MAC. Narrow the list with the filters below; tick customers to change their portal together. Click Details on a row to add a name, phone or note; they stay with the customer when the licence moves to another device.
| Customer | Country | Device | Status | Portal | ||
|---|---|---|---|---|---|---|
| Loading… | ||||||
By country
Where your customers' devices are: the country the device reports itself, else the one its internet address is in. One card per country, so you can act on a whole country at once.
Change portal link
Move customers to a new portal address. Their TVs switch by themselves: within about fifteen minutes on a TV that is on, and the moment the app opens on one that is off. Nobody has to press anything.
Your portals
Every address your customers have saved and how many use it. Pick one to move all of those customers to a new address at once; where a change is already on its way you see how many have switched and how many are still waiting.
Or pick customers one by one
Progress of your changes
No portal changes yet. When you move customers, you will see here how many have switched and how many are still waiting.
Activate App License
Put one of your codes on a customer's device for them. Codes are spent the moment you activate, so check each device in the next step. Your next free code fills in by itself.
Six digits. On a phone the customer can tap the copy button next to it and paste it to you in WhatsApp or a message; on a TV they read it out to you. The long Device ID shown underneath also works. The app must have been opened at least once on that device, or it will not be found yet.
Link existing customer
For a customer who already holds their own TellyFox licence, bought on tellyfox.com or elsewhere. They join your list with an Own licence tag. You can manage their portals, MAC and notes like any other customer's. Their licence is theirs, so you cannot revoke it, and no code of yours is spent.
If the customer has a TellyFox account, we email them that you were added, and they can unlink you from their dashboard at any time.
My codes
Your licences. Unused ones are yours to hand out: the customer types one in the app under Settings → Application License, or you activate it for them.
Unused codes are yours to hand out. A customer enters one in the app under Settings, Application License, or you can activate it for them from a customer's row.
My packs
Troubleshoot
See what a customer's device is doing without being there: its app version, connection, portal errors and recent log. Reports never contain passwords or channel links.
When a customer has a problem, ask them to open TellyFox and go to Settings → Device Info → Send diagnostics. They get a code like D-7KQ4M; enter it here. Or press Diagnose on their row under Customers, and their device sends a report by itself the next time TellyFox opens, or within 15 minutes while it plays.
Recent reports from your customers
Problems you reported
Everything you sent with Report a bug to TellyFox, with where it stands and our reply.
Buy licences
Blocks of lifetime licences, one per device. The bigger the block, the less each device costs.
Every licence is a lifetime licence for one device. The bigger the block, the less each device costs.
My account
Your reseller sign-in and the company name your customers see.
How it works
Every tool in this panel in plain words. Anything else, ask us on WhatsApp or Telegram from the Home page.
Activate App License
Ask the customer for the 6-digit Device Code (TellyFox app → Settings → Application License). Enter it with one of your codes and press Activate. The licence starts at once; their app shows it within a minute.
Change portal link
Pick the portal you are replacing, choose customers (a whole country at once if you like) and type the new address. Only that portal changes. Each TV switches by itself within about 15 minutes, or when the app next opens.
Countries and VPNs
A customer's country comes from their device (SIM, mobile network or time zone), so a VPN does not move it. When their internet comes from another country the row says "internet via …". Customers on app versions before 0.4.295 show the internet country until they update.
Link changes: changed and waiting
"Waiting" means the new address is saved and the customer's app has not collected it yet, usually because the device is off. It becomes "changed" the moment the app checks in. Nothing needs resending.
Diagnose
Press Diagnose on a customer's row: their device sends a report the next time it is on (within about 15 minutes), and it opens here by itself. A customer can also send one from Settings → Support and read you the D-code.
Reset security
If a customer reinstalls TellyFox, the app may say it is "not verified". Press Reset security on their row and the app verifies itself again at its next check, usually within a minute.
Revoke licence
Stops TellyFox on that device and takes the licence off it. Use it for a device you no longer serve. You can put a new code on the device later.
Details and notes
Name, phone, email and a note for each customer. Only you can see them, and search finds them. The CSV download includes them.
Codes and buying
Unused codes are under My codes. Buy a block under Buy licences: you are contacted with payment details, and the codes appear once payment is confirmed.
Download your list
Export CSV (on Customers, or at the bottom of Home) downloads every customer with their details, status, expiry, code and portal, to open in Excel or Google Sheets.